We design and build inclusive systems
Inclusion happens when systems are designed to make it possible. Every barrier that tells someone “this isn’t for you” lives somewhere in how a service works, a decision is made, or power is held. We help organisations see those invisible structures and redesign them, so systems don’t just look inclusive on paper, but work in practice.
Our work is diverse, but our approach is consistent.
This five-stage process helps us move from complexity to systems that work in practice.
1. Discover
Laying the foundation for impactful work by understanding needs, setting goals, and defining direction.
- Stakeholder engagement
- Context and system mapping
- Problem framing
- User needs mapping
- Vision and outcomes
- Scoping and prioritisation
2. Research
Reaching and understanding excluded communities, near and far.
3. Design
Inclusive design, co-created in partnership with our target audience.
4. Develop
Best practice for creating inclusive digital products and services.
5. Grow
A focus on impact, sustainability and growth, for everything that we create.
How we work
Our work is grounded in how systems are experienced, shaped, and sustained - by people, within real-world constraints, and over time.
With People
We design with those living within the system - communities and frontline teams, not for them. Co-creation ensures systems are shaped by lived experience and built with trust.
In Context
We design for the environment as it really is. We understand organisational, political and operational constraints so solutions can land and last.
Through Iteration
We work in short cycles, testing in real conditions and adapting as we learn. This allows systems to evolve under pressure, not break on launch.
See our work to find out more.
Introducing Fatima, our ethical research platform
We believe anyone should be able to conduct research ethically and safely, without waiting months for the results. That’s why we created Fatima, a platform designed to ensure a secure, seamless, and ethical research experience.,
