Digital technology is at the heart of everything we do

We integrate digital technologies into everything we do - from research and training, to service design and development - unlocking limitless possibilities for faster, more efficient inclusion.

Our process

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Our work is diverse, however our 5 step process grounds us in best practice for each discipline.

  • 1. Discover

    Laying the foundation for impactful work by understanding needs, setting goals, and defining direction.

    • Stakeholder engagement
    • Problem framing
    • User needs mapping
    • Vision
    • Scoping
    • Prioritisation

  • 2. Research

    Reaching and understanding excluded communities, near and far.

    • Qualitative research
    • Quantitative research
    • Workshop facilitation
    • Peer to peer
    • Analysis
    • Strategy

  • 3. Design

    Inclusive design, co-created in partnership with our target audience

    • Inclusive Design
    • Product Design
    • Service Design
    • Systems Design
    • Google Ventures Sprints
    • Co-creation
    • Usability testing
    • Prototyping
    • Testing

  • 4. Develop

    Best practice for creating inclusive digital products and services

    • Web & App Development
    • APIs & Integrations
    • Data Engineering
    • AI Implementations
    • Training Bootcamps
    • Train the Trainer
    • Pilot
    • Launch

  • 5. Grow

    A focus on impact, sustainability and growth, for everything that we create

    • Digital Transformation
    • Measurement
    • Insights
    • Iterate
    • Scale

Our perspective

We approach every project through three distinct lenses, ensuring our work is accessible and useful but also safe, and enduring.

  • The human lens

    We engage with individuals and communities to understand the barriers they face. By listening to their experiences, we tailor solutions that truly meet their needs.

  • The system lens

    We examine the broader context in which people, products, and services exist. This helps us ensure seamless integration and positive impacts on communities.

  • The creative lens

    We harness creativity and innovation to tackle pressing humanitarian challenges. By exploring problems from fresh angles, we create simple, effective, and enjoyable experiences.

See our work to find out more.

Introducing Fatima, our ethical research platform

We believe anyone should be able to conduct research ethically and safely—without waiting months for the results. That’s why we created Fatima, a platform designed to ensure a secure, seamless, and ethical research experience.

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