We help social impact organisations to design, build, and scale new ways to include the excluded.

What we create

Strategies, systems, services and products to reach and support the world's most emotionally, physically and environmentally excluded people. 

How we do it

We combine a bespoke human centred design approach that can reach and understand excluded people, with a version of Agile, adapted to meet the unique needs of social impact organisations. 

The Here I Am Engagement Model

Our purpose is to deeply understand and facilitate the needs of our users: excluded people. Here are our 3 principles that ensure we do this every day.

Here I Am

We strive to understand the emotional, physical and environmental factors that are preventing inclusion, and create safe, impactful ways to overcome these.

Here I Am

We involve our users in the design, evolution and lifespan of everything we create. They guide everything we do, every step of the way.

Here I Am

We respect our users' rights and time when planning, engaging and actioning user insight. They dictate what, when and how this happens.

The services we offer


  • Opportunity discovery
  • User research
  • Measurement 
  • Data collection and auto analysis 


  • Digital transformation
  • Google Venture sprints
  • Scale and sustainability 


  • Product design
  • Service design
  • Design systems
  • Prototyping 
  • UX testing


  • Web & mobile development
  • Headless/hosted CMS design
  • Solutions architecture
  • Maintenance and support


  • Agile delivery
  • Training and capacity building
  • Stakeholder management

Get in touch

If you have a digital challenge you would like to talk about, we would love to hear from you.